Support Center
How can we help?
Getting Started
How do I create an account?
Download Olive IRL from the App Store and enter your email address. You'll receive a one-time code to verify your email, then build your faith profile in about 5 minutes.
Who is Olive IRL for?
Christians of every tradition: Catholic, Protestant, Evangelical, Orthodox, and more. If your faith in Christ shapes how you love, you belong here.
Is Olive IRL available on Android?
Olive IRL is iOS-only right now. Android is on the roadmap and we'll announce when it's ready.
Who is Olive IRL for?
People who are serious about finding a faith-grounded relationship. Everyone on Olive IRL is here for the same reason: to find someone to build something real and lasting with.
Your Profile
What goes on a faith profile?
Your faith tradition, how central faith is in your life, relationship intent, a few photos, and short prompt responses. Faith shows up first because that's the whole point of Olive IRL, not an afterthought.
Can I edit my profile after creating it?
Yes. Update your photos, prompts, and faith details anytime from Settings, then Edit Profile.
How do I add or change my photos?
Go to Settings, then Edit Profile, then Photos. You can upload up to 6 photos. Your first photo is your main display photo.
Can I include my social media handles?
Yes. You can add social handles to your profile. You're responsible for any interactions that happen outside of Olive IRL.
Matching
How does matching work?
Olive IRL shows you people who share your faith values and relationship intent. When two people like each other, it's a match and you can start a conversation.
Can I see who liked me?
On the free tier, people who liked you appear blurred. With Olive IRL+, you see everyone who liked you clearly.
What is a Profile Boost?
An Olive IRL+ feature that gives your profile priority placement in matches for a set window of time. You get one boost per week.
How do I unmatch someone?
Open the conversation, tap the menu in the top right, and select Unmatch. This removes the match and the conversation.
Messaging
Is messaging free?
Yes. Messaging is always free on Olive IRL. You can send and receive unlimited messages with your matches at no cost.
Can I message someone I haven't matched with?
No. You can only message people who have matched with you. That's intentional: every conversation starts from mutual interest, not a cold inbox.
What are read receipts?
Read receipts let you know when your message has been seen. This is an Olive IRL+ feature.
Olive IRL+ Subscription
What is Olive IRL+?
Olive IRL+ is the paid tier. It gives you more visibility, better filters, and priority placement in matches. Plans start at $4.99 per week, $14.99 per month, or $119.99 per year, billed through Apple.
How do I subscribe?
Go to Settings, then Olive IRL+ inside the app and choose a plan. Payment is handled securely through Apple's App Store.
How do I cancel my subscription?
Cancel through your Apple ID subscription settings: Settings, then Apple ID, then Subscriptions. Olive IRL cannot cancel on your behalf.
Will I lose my matches if I cancel?
No. Your profile, matches, and message history stay intact when you downgrade. You return to the free tier and nothing is deleted.
Are refunds available?
All billing is through Apple. Refund requests are handled by Apple's support team through your Apple ID.
Account and Privacy
How do I delete my account?
Go to Settings, then Delete Account inside the app. Your profile, matches, and messages are permanently deleted within 30 days.
How long does profile verification take?
Our team reviews every selfie by hand, usually within 24 to 72 hours. While your review is in progress, you can still match and message people freely. The verified badge appears on your profile once you're approved.
How do I report another user?
Tap the menu on any profile or in a conversation and select Report. We review all reports and act on verified violations.
My account was suspended or banned. What do I do?
Email us at support@oliveirl.com with your registered email address and we'll review your case. We respond within 5 business days. Accounts are only suspended after verified reports of serious policy violations.
What data does Olive IRL collect?
Only what's needed to run the service. We never sell your data or use it for advertising. See our Privacy Policy for the full breakdown. Privacy Policy
How do I request my data?
Email us at support@oliveirl.com and request a data export. We respond within 15 business days as required by the Philippine Data Privacy Act.